Privacy Policy

Updated March 2, 2020

Introduction

The operator of this website is Healing Hearts Behavioral Health Care LLC ("we" or "us"), located at 2500 Hollywood Blvd. Suite 410 Hollywood, FL 33020. We at Healing Hearts Behavioral Health Care LLC respects your privacy and the security of your information. We are committed to protecting your personal information and informing you about how we use it. This privacy policy applies to the use of our websites ie. www.myhealingheartsllc.com, www.itshealingtime.com (collectively "Platform")including all content, functionality, and services, whether as a guest or registered user. We will not share or use your information with anyone except as described in this Privacy Policy. Periodically review this Privacy Policy, as we may examine it from time to time. If you do not accept or accept our Privacy Policy in its entirety, you must not access or use the Platform. If you use the Platform after changing the terms of this Privacy Policy, you agree to accept the modified policies.

 

Information Collected

At Healing Hearts Behavioral Health Care LLC, we collect personally identifiable information ("PII") and non-personal identification information ("No PII"). Healing Hearts Behavioral Health Care LLC  uses Personally Identifiable Information to identify you personally. The non-personally identifiable information is data that can be combined with other information to identify you personally. This section of our Privacy Policy applies to all information collected or sent to the Sites. The information we collect from you helps us to personalize and continually improve your experience when using our website. You have the option of not providing certain information; however, the suspension or retrieval of your data could prevent you from fully exploiting some of the functions of our Sites.

 

Identified Personal Information Collected

You may choose not to provide us with any information when you visit our Platform. However, to make full use of our Platform, we can collect personally identifiable information such as your name, email address, telephone number, and address. We may also collect payment or credit card information in question if you wish to pay for any services offered through the Platform. Please note that all payment information will be stored and processed by our third-party payment processors. You can also receive product updates, recommendations, special announcements, and discounts from our sites via email. You can always stop these marketing activities on the unsubscribe link found in every email we send or by contacting us at info@myhealingheartsllc.com

 

Non-Personal Identifiable Information

Each time you use our website, we may collect non-PII information or details from you, such as your IP address, postal code, search history, interactions with the Platform, usage information, location, browser, operating system, use of data, data transferred and Internet service providers. We may also collect data, including but not restricted to messages you send us and communications we receive from third parties about your activities.

 

Use of Your Information

Some of your data will be visible to other users of our service to facilitate communication among users. We will never trade your information without your permission; However, you agree that we may use your data in the following ways:

  • To provide any service offered and managed by the Healing Hearts Behavioral Health Care LLC platform.
  • To improve the experiences of our users.
  • To contact you via email or other automated communications where you have a question.
  • To inform you of additional services and updates from Healing Hearts Behavioral Health Care LLC.
  • To disclose your data with third-party partners or third parties hired by us to perform functions and provide services subject to obligations consistent with this Privacy Statement and on condition that third parties use your information only on our behalf and following our instructions.

Anonymized Data

Please note that we may collect and add personally identifiable information from our Platform and may anonymize such information for our research or internal purposes. Once made anonymously, the user can not trace this data.

 

Accessing, Editing, and Deleting Your Information

You can access any information contained in your account through our Platform. For inquiries, or if you wish to review, delete, modify, or access any of your information collected by us, please email a request to us at  info@myhealingheartsllc.com. Please note that we may retain inaccessible copies of your PII and not of the PII subject to our data retention policies.

 

Use of Cookies, Pixel Tags, and Other Similar Technologies

As with many sites, our services may use "cookies". This is a small text file stored on your computer or computer when you access certain online pages and records your preferences and actions. We use cookies to track the use of our services. You can also use cookies to monitor traffic, improve services, and make them easier and/or better suited for your use.

Cookies are files that contain small amounts of data that may contain an anonymous unique identifier. Cookies are sent from your site to your browser and stored on your device. Trace technologies are also used as beacons, tags, and scripts to collect and track information and to enhance and analyze our services.

You can accept or decline cookies. Most browsers automatically accept cookies, but you can change your browser setting to decline cookies as needed. If you delete cookies or configure your Web browser to decline cookies, some features of this service may not work or may not work as expected. For more information about cookies and their invalidation, see the information posted at www.allaboutcookies.org.

We use Google Analytics. We use cookies and similar technology to collect and analyze information about your use of the Service and to report activities and 

trends. This service may also collect information about the use of other sites, applications, and online resources. You can get information about Google's practices at www.google.com/policies/privacy/partners/ to disable Google Analytics You can cancel at https://tools.google.com/dlpage/gaoptout.

 

Third-Party Advertising

Web beacons, cookies, pixel tags, or to better serve advertisements for products and services that customers may be interested in accessing and using the Services and other sites or services online. We may work with third-party advertising companies that use other similar technologies. These companies do not have access to your name, address, email address, phone number or other personal information. However, we may anonymously track your use of the Internet at other sites on your network other than the Service.

 

Law Enforcement

You acknowledge and accept that we may share your data with the authorities if required by a court order. Furthermore, you agree we disclose your information if we reasonably believe that you have violated the laws of the United States or our Privacy Policy or if we think a third party is at risk of physical or economic damages. In the event that we receive a quote that affects your privacy, we may choose to advise you of the opportunity to file a motion to cancel the quote, or we may try to cancel it ourselves, but we are not required to do so. We may also proactively inform you and disclose your information without receiving any request to third parties when we believe it is appropriate to do so for legal reasons, where your actions violate any applicable law or any other country that has jurisdiction over us, our Platform or about our privacy policy. You free us from any damage that may arise or be related to the disclosure of your information to a request by law enforcement or private litigation. We may disclose your information under the conditions listed in this paragraph, to natural or legal persons and any state or federal authority, if necessary.

 

Exclusion of Commercial, Non-Commercial and Non-Tracking Communications

If you choose to give Healing Hearts Behavioral Health Care LLC your contact information, you agree that we can send you notifications via SMS and email. However, you can unsubscribe from certain communications by alerting Healing Hearts Behavioral Health Care LLC that you no longer wish to receive such communications, we will try to remove them immediately upon receipt of such request. We currently do not offer features that allow the user to choose not to participate in the "do not track" lists. If you wish to cancel the receipt of certain communications or information collection, contact us at info@myhealingheartsllc.com.

 

Opting Out Of Interest-Based Advertising

If you prefer not to receive interest-based advertising from Healing Hearts Behavioral Health Care LLC, you can opt-out of interest-based advertising at any time. Please note that if you opt-out of interest-based advertising, you will still receive "generic" ads from Healing Hearts Behavioral Health Care LLC.

To effectively opt-out of our cross-device data collection activities, you must opt-out on every device browser and device using the appropriate opt-out methods.

 

Third-Party

We may publish links to third-party websites on the Platform, which may include information over which we have no control. By accessing a third-party site through our Platform, you acknowledge that you know that these third-party websites are not controlled by privacy or security problems and exonerate us from any liability for the conduct of these third-party websites.

Please note that this Privacy Policy does not create applicable rights by third parties. Healing Hearts Behavioral Health Care LLC It is not responsible for information collected or used by any third-party advertiser or website. You must review the Terms of Use and Privacy to understand how information collection practices work.

 

Security Measures

We make consistent attempts to protect your data through the use of physical and automated warranties. We use information technology security features to protect the personally identifiable information stored by us, and as well,  use SSL certificates to improve the security of our Platform for this reason. However, since it is the Internet, we cannot guarantee the privacy of your data. For this purpose, we recommend that you use antivirus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.

 

Email is not a secure form of communication. For this reason, please do not send private or confidential information to us via email. If you do so, it is at your own risk.  Some of the information you provide on our Website may be transmitted securely via Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

You must also seek to protect against unauthorized access to any information that you use in connection with this Platform, and you should remember to close the browser once you have completed your activities on the Platform or if you have decided to step away from your computer. In the event that we determine that there has been a security breach resulting in the unauthorized disclosure of Personal Consumer Information to a third party, we will notify consumers whose Personal Consumer Information has been so disclosed by posting such information on the Website and, if email contact is possible, then we would send an email advising of the status.

 

 Age Compliance

Our website is not intended for children under the age of 18 and no one under the age of 18 is permitted to provide any information to or on the website.  Hence, we do not knowingly collect or process any information from anyone under the age of 18. If you are under the age of 18, do not use, register for any services or events, make purchases, or use any of the public comment features on the website, or provide any information about yourself to us, including name, address, telephone number, email address, or any screen name or user name that you may use. In the event that we  receive knowledge of collecting information provided from any user under the age of 18 without verification of parental consent, we will delete all information provided by that user.  

 

International Transfer

Your information may be transferred to and managed on computers located outside your state, province, country or other governmental jurisdiction where privacy laws may not be as protecting as those in your jurisdiction. Your approval of this Privacy Policy ensured by the submission of this information is your acceptance of this transfer. PII and non-PII sent to Healing Hearts Behavioral Health Care LLC will be collected, processed, stored, disclosed, and disposed of in accordance with the applicable law of the United States and this policy. If you do not reside or live in the United States, you acknowledge and agree that Healing Hearts Behavioral Health Care LLC may collect and use your information and disclose it to other entities living outside your province. Furthermore, such data may be stored on servers located outside your province or state of residence.

 

Mergers and Acquisitions

If Healing Hearts Behavioral Health Care LLC is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, user information may be sold or transferred as part of such transaction. Note that once the information has been transferred, the privacy rights may change.

 

Changes to Our Privacy Policy

Healing Hearts Behavioral Health Care LLC will regularly review and change this Privacy Policy at any time, and any updates to this policy will be found on this Website.  In the event that we make material changes to this policy, we will notify you by email to the email address provided in your account. You are responsible for ensuring that we have an active and deliverable email address for you.  If you do not agree with any of the changes made to these terms, you must immediately discontinue use of this Platform and notify us at info@myhealingheartsllc.com.

 

This Privacy Policy was last updated on March 2, 2020.

 

GDPR Rights

We respect the rights of individuals living in the European Economic Community (EEC) and the rights granted to them by the General Data Protection Regulation (GDPR). This Privacy Statement explains how we will help our users living within the EEC.

  • The right to access, renew, or delete the information we have about you. Anytime, you can request access, update, or deletion of your data directly in the configuration section of your account. If you can't do these things yourself, contact us for assistance.
  • Right of modification: If this data is inaccurate or incomplete, you have the right to update or correct the information.
  • Opposition right: You have the right to object to the use of your information for processing and object to having you personal information deleted.  
  • Limited rights: You have the right to request that we limit the processing of your data.
  • Right to data portability: You also hold the right to obtain a copy of the information we have about you in a structured format, readable by a machine, and commonly used.
  • Right of withdrawal of consent: The user has the right to withdraw consent that was previously provided to Healing Hearts Behavioral Health Care LLC for the processing of your personal data.  
  • Before responding to these requests, you may be asked to confirm your identity.
  • You have the right to appeal to the data protection authorities regarding the collection and use of our data. For more information, contact the local data protection authority of the European Economic Area (EEA).

Legitimate Purpose of Collecting Your Personal Information

The following are the specific lawful purposes for which we may use your personal information:

 

Administration of the Contract: we can use your PII to (1) negotiate, execute, renew or administer a contract with you; (2) process invoicing information and related payments; and (3) communicate with you about the above (including sending (legal) notifications).

 

Access and communications to our Platform: we can use your PII to (1) interact with you through our Platform (e.g., software updates, platform announcements, etc.); or (3) manage and respond to questions or comments or maintenance and support requests.

 

Use of the Platform: we can use your PII to (1) allow you to enjoy its use and navigate the Platform easily; or (2) better understand your needs and interests.

 

Share with third parties: we can use your PII to share with associated companies with which we share data.

 

Direct marketing: we can use your personal information to contact you to obtain additional products and services that may interest you.

Please note that all legitimate purposes will be taken with minimal additional processing amounts. In addition to the purposes listed, we may share your information in the event of legal inquiries or disputes under our Privacy Policy.

 

Shopping

When you shop for products or services on this website, we may collect information about you to help improve your shopping experience or to create product or service offers that may be on an interest to our consumers.

 

Storage of Personal Information

Healing Hearts Behavioral Health Care LLC will keep your PII only for as long as necessary. We will retain your personal information:

  • For any duration legally required.
  • Till we no longer have a valid reason to keep or use your PII.
  • When you request to delete or change your personal information stored with us.

When you have requested the modification or deletion of your PII, we may retain a sufficient amount of your personal information to ensure that we respect your requests. If you need more details on storing your PII, contact us.

 

Sharing of User Content on the Site

When you voluntarily send us emails, questions, messages, stories, photos and/or other User content, you are authorizing us to use or post these materials on our website or in social media, unless it is in violation of HIPAA laws.  Please note that we will not return any materials provided to us.  

 

Transfer of Personal Information Outside the EEC

When your PII is transferred outside the EEC, Healing Hearts Behavioral Health Care LLC will ensure that your PII has an adequate level of protection and that your information is accessible as indicated in the Privacy Policy.

 

Share Data With Third Parties

In addition to the uses enumerated in this Privacy Policy, Healing Hearts Behavioral Health Care LLC does not share any of your PII with third parties, with the exception of the third parties we employ to help us process your data (Data Processors). All data controllers we work with have signed binding agreements with us to ensure they respect your PII rights.

 

Access to Specific Information and Data Portability Rights

You have the right to request that Healing Hearts Behavioral Health Care LLC. disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).

If we disclosed your personal information for a business purpose, one separate list disclosing:

  • Disclosures for a business purpose, identifying the personal information categories that recipient obtained.

Deletion Request Rights

You have the right to request that Healing Hearts Behavioral Health Care LLC delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law.
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

  • Calling us at 754-777-6871, or
  • Sending a letter to us at; Healing Hearts Behavioral Health Care LLC, 2500 Hollywood Blvd. Suite 410 Hollywood, FL 33020

Only you may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

If you would like a copy of some of your personal information, please email us at info@myhealingheartsllc.com.  We may require a charge for this service to cover our costs, and the fee for this service will be provided to you at that time.

The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collect personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

 

Response Timing and Format

We will respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

 

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CAN-SPAM, we agree to the following:

  • Include the physical address of our business or site headquarters.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@myhealingheartsllc.com and we will promptly remove you from ALL correspondence.

 

Contact Us

For more inquiries or need any additional information regarding our information gathering practices, contact us by sending a message to info@myhealingheartsllc.com, or call us at 754-777-6871.


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Copyright © 2020 Healing Hearts Behavioral Health Care LLC 

2500 Hollywood Blvd Suite 410 Hollywood, FL 33020 – (754) 777-6871